Grocery Store Update

Yesterday morning, I took my unwanted boneless, skinless drumsticks to the grocery store, went to the Customer Service counter, and said "I have a meat complaint".

I told the person there how I had purchased boneless, skinless chicken thighs, and found the drumstick meat wrapped up in the middle of it. I told her how I removed the unwanted portion of the meat and cooked the rest for supper.

She immediately apologised. She did not hesitate to refund me the full purchase price. Then she offered me a new package of boneless, skinless chicken thighs for free.

She went and talked to the butcher, who prepared a package for me (16 pieces!). He told her that someone had mis-identified the cut, thus the incorrect label.

Since I have never had this happen before, and I have been shopping at the same store for 7 years, I accepted the explanation.

And the free meat.

I have told a few people about this. That is why the store was so willing to give me a refund and make ammends. Word of mouth is a powerful means of advertizing. They would rather have me tell people how they made things right, than have me complaining about them.

That works for me. I would rather have them make things right with me than have something to complain about.

They did make ammends.

And then some.

Grocery Store Rant

The grocery store I shop at, I chose because I like the quality of their meats and produce. I have to keep an eye on their pricing... they like to raise the price of meats that are going on sale next week, so I think I'm getting a better deal than I really am. For that reason, I always have in mind maximum prices I am willing to pay for different cuts of meat.

What they did today, though, was outright lie!

I bought a family pack of boneless, skinless chicken thighs. What I found when I opened the package was boneless, skinless chicken legs. Each thigh was wrapped around the drumstick meat!

I hate drumsticks. They are nothing more than a mass of tendons with rubbery snot-balls attached to them.

Had the packages been labeled "boneless, skinless chicken legs", I would have bought something else.

Of course, I did not know that was what they had done until I was home, ready to make supper, and opened the package.

So, I cut the drumstick meat off each piece, and put it back in the package. I diced the thighs and threw them into my wok as planned -- half as much meat as I was expecting. I wanted lots of leftovers for the freezer.

Tomorow, I will be visiting my grocery store with the drumsticks in their wrongly-marked package.

It is not what I selected.

I do not want them.

And I am going to let them know it.