Grocery Store Update

Yesterday morning, I took my unwanted boneless, skinless drumsticks to the grocery store, went to the Customer Service counter, and said "I have a meat complaint".

I told the person there how I had purchased boneless, skinless chicken thighs, and found the drumstick meat wrapped up in the middle of it. I told her how I removed the unwanted portion of the meat and cooked the rest for supper.

She immediately apologised. She did not hesitate to refund me the full purchase price. Then she offered me a new package of boneless, skinless chicken thighs for free.

She went and talked to the butcher, who prepared a package for me (16 pieces!). He told her that someone had mis-identified the cut, thus the incorrect label.

Since I have never had this happen before, and I have been shopping at the same store for 7 years, I accepted the explanation.

And the free meat.

I have told a few people about this. That is why the store was so willing to give me a refund and make ammends. Word of mouth is a powerful means of advertizing. They would rather have me tell people how they made things right, than have me complaining about them.

That works for me. I would rather have them make things right with me than have something to complain about.

They did make ammends.

And then some.